Cisco’s ThousandEyes internet monitoring unit has recently introduced new artificial intelligence-powered capabilities known as Digital Experience Assurance (DXA). This new AI technology aims to revolutionize the prediction and diagnosis of internet outages and disruptions, enabling customers of Cisco’s networking technology to automatically address network quality issues. This marks a significant shift from the traditional approach where customers primarily monitor their IT infrastructure for network problems.
ThousandEyes has been likened to the “Google Maps” of the internet due to its comprehensive view of users, applications, and networks. With over 15 years of experience, the company has been actively investing in AI technology, with the recent focus on enhancing visibility over network quality and resilience. Joe Vaccaro, the vice president and general manager of ThousandEyes, emphasized that DXA provides proactive capabilities to predict and address potential infrastructure issues before they impact users, offering forward intelligence to enhance digital experiences.
One of the key features of DXA is its ability to correlate, analyze, diagnose, predict, optimize, and remediate network issues with minimal manual intervention. With access to over 650 billion daily measurements from across the globe, Cisco ThousandEyes offers businesses unmatched visibility into their internal environments, including on-premises networks and cloud environments. The platform builds on the Event Detection technology, which reduces the time to detect disruptions to mere minutes, streamlining the resolution process without the need for extensive manpower.
Vaccaro hinted at the upcoming launch of a new product by Cisco ThousandEyes that will utilize AI to generate scripts showcasing the status of global ISPs, public cloud services, edge networks, and application connections. This development aims to automate the monitoring process currently carried out by human operators, leveraging large language models to enhance the efficiency and accuracy of network monitoring. Drawing inspiration from successful AI models like ChatGPT and Google Gemini, ThousandEyes is set to transform the landscape of internet monitoring and predictive analysis.
With ChatGPT amassing 100 million users and OpenAI’s release of generative AI models, the industry has witnessed a surge in AI-driven innovations. Companies across sectors are embracing artificial intelligence to enhance their products and services, paving the way for a new era of intelligent technology solutions. The success of AI-powered applications has sparked a global interest in leveraging AI for a wide range of applications, including network monitoring and predictive analytics.
Cisco’s ThousandEyes DXA represents a significant leap forward in internet monitoring technology, offering unparalleled capabilities in predicting, diagnosing, and resolving network issues. With the integration of AI, businesses can now proactively address network disruptions and optimize their digital experiences. As AI continues to reshape the industry, ThousandEyes remains at the forefront of innovation, driving the evolution of internet monitoring solutions.
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