Recently, there was an outage that affected Amazon Kindle users, preventing them from downloading new and previously purchased books. Amazon devices spokesperson Jackie Burke assured users that the issue has been resolved. This incident was not taken lightly, especially with the impact it had on customers’ ability to access their e-books.
Following the resolution of the issue, a staff member on Amazon’s support forums recommended users facing ongoing problems to restart their devices by holding down the power button for 40 seconds. This advice aimed to troubleshoot the problem and allow users to try downloading their books again. Many users reported that their Kindles were only able to download the title and cover art of books before the progress indicator stopped at 1 percent.
The outage also had an impact on downloading books from Overdrive to Kindle devices using Libby. This created further frustration for users who were relying on these platforms to access their reading materials. However, it is important to note that downloading books to the iOS and Android Amazon Kindle apps remained unaffected by the outage.
This recent incident comes on the heels of another problem reported by Kindle users regarding Amazon’s “Send to Kindle” feature. Some users encountered error messages stating that their files could not be delivered due to a service error. This added to the growing number of issues faced by Kindle users, indicating potential underlying problems with Amazon’s e-reader services.
It is evident that the recent outage experienced by Amazon Kindle users has stirred frustration and inconvenience among customers. The response from Amazon support was initially slow, leading to increased concerns about the reliability of the service. Moving forward, it is crucial for Amazon to address these recurring issues promptly and ensure a seamless reading experience for all Kindle users.
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